Shipping Policy

1. Processing Time

All orders are processed within 1–3 business days (excluding weekends and holidays).

  • Orders placed after 5PM (EST) → processed next business day

During high-demand periods (sales, holidays), processing may take up to 5 business days

2. Shipping Time

  • Delivery time = Processing time + Shipping time
  • Some products may ship from different warehouses → multiple packages possible

3. Shipping Fees

  • Standard Shipping: Free on orders over $50
  • Orders below $50: $4.99 – $7.99

4. Tracking Orders

  • Tracking number will be sent via email within 2–5 days after shipment
  • Tracking may take 24–72 hours to update

5. Delays & Exceptions

We are not responsible for delays caused by:

  • Customs clearance
  • Incorrect shipping address
  • Carrier delays (USPS, DHL, etc.)
  • Weather / force majeure

6. Incorrect Address

If incorrect address is provided:

  • Contact us within 12 hours to fix
  • After shipment → cannot guarantee changes

7. Lost or Stolen Packages

If tracking shows “Delivered”:

  • Contact carrier first
  • If unresolved → contact us, we will support case review

8. Multiple Item Orders

Orders with multiple items may arrive separately depending on warehouse location.

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